FAQ
Here you will find frequently asked questions
Which products can I get help with in the Service Portal?
In the Service Portal, under the headings Instructions, Catalogs & Manuals and Downloads, you will find extensive documentation on Walterscheid product groups such as drive shafts, tractor mounting systems or hitch technology.
This area is constantly being updated and expanded.
How can I get in touch?
Please use our contact form.
The menu will guide you to the relevant section in just a few steps.
I am looking for a dealer near me.
You can find sales partners via our interactive sales partner search. After selecting a region, area of application and brand or product group, our sales partners will also be displayed in your area.
I would like to become a sales partner.
Please use our contact form.
By selecting the category “Questions about sales”, your inquiry will be forwarded directly to the responsible contact person.
I would like to offer a service or make contact as a new supplier.
Please use our contact form.
Please select the category “Supplier inquiries”.
After entering your data, your request will be forwarded directly to the responsible employee.
I need help identifying products or spare parts.
You can get help with the identification of your product on the Walterscheid website in the interactive product finder or in our catalogs in the download area. If you still have problems identifying the correct product, please use our contact form with the subject “Technical questions about products”.
After entering your details and selecting the product group, your inquiry will be forwarded directly to the responsible member of staff.
Which products fit my machine?
You can find most of our products in our interactive machine finder on the Walterscheid website.
You can enter the type designation of the machine directly in the search field on the website.
If you cannot find a suitable solution there, please contact us using the contact form form.
Please select the category “Technical questions about products” .
Then please select the appropriate product group and after entering your details, your inquiry will be forwarded directly to the responsible member of staff.
How can I find information on maintenance or special tools for my product?
Operating instructions and technical documents for your Walterscheid product can be found in the instruction finder or directly in the respective product category in the main menu under Instructions.
How can I register for the Walterscheid Product Finder?
Please understand that our online offer for registered users is only aimed at Walterscheid specialist dealers and that we cannot provide private individuals or end customers with information on the prices and availability of our products.
To register, please use this link: Walterscheid Product Finder Registration If you are a specialist dealer and have already had a user account with us in the past, please request a new password via this link or register again.
All price information displayed is non-binding recommended retail prices plus VAT.
statutory VAT. Walterscheid products are sold exclusively through specialist dealers. After checking your customer data, you will be activated for dealer access.
I cannot find a spare part in the product finder.
You can get help with the identification of your product on the Walterscheid website in the interactive product finder or in our catalogs in the download area. If you still have problems identifying the correct product, please use our contact form with the subject “Technical questions about products”.
After entering your details and selecting the product group, your inquiry will be forwarded directly to the responsible member of staff.
How can I find the operating instructions or other documents for my product?
Please scan the QR code of the product.
You can also find documents in the service portal in the instructions and downloads categories.
I need technical support in selecting a drive shaft.
You can find help with the selection of a suitable drive shaft on the Walterscheid website in the interactive product finder or in our catalogs in the download area. If you still have problems identifying the correct product, please use our contact form with the subject “Technical questions about products”.
After entering your details and selecting the product group, your inquiry will be forwarded directly to the responsible member of staff.
I need technical support in the selection of top links.
Please use the contact form.
In the menu navigation, please select “Technical questions about products” and then “Product group Tractor mounting systems” .
I need a cardan or drive shaft repair.
Where can I find a suitable workshop?
You can find sales partners via our interactive sales partner search. After selecting a region, area of application and “Uni-Cardan®”, our sales partners will also be displayed in your area.
I am looking for a trailer coupling/connection device.
How can I get support?
Please use our contact form.
The menu will guide you to the relevant area in just a few steps.
In the menu navigation, select “Technical questions about products” and then “Product group Attachment technology”.
I am working on a new project.
How can I get support?
Please use our contact form.
The menu will guide you to the relevant area in just a few steps.
In the menu navigation, select “Technical questions about products” and then select the relevant product group.
I am interested in product training.
Please use our contact form.
The menu will guide you to the relevant area in just a few steps.
In the menu navigation, select “Technical questions about products” and then select the relevant product group.
I need support for the Walterscheid Service Assistant APP or the counter!
On the Walterscheid App website for further information and technical assistance.
In the section “Support” you can get in touch.
I have received an incorrect, faulty or incomplete delivery.
Please use our contact form.
The menu will guide you to the relevant section in just a few steps.
In the menu navigation, select “Questions about returns & complaints”.
Where can I find the general terms and conditions and delivery conditions?
Our General Terms and Conditions of Business and Delivery can be found under this link: Walterscheid GmbH | General Terms and Conditions
Quicklinks
Manuals
Manuals and documents for your Comer Industries product
Catalogs
Here you can find all our product catalogs for download